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Useful links covering local and national phone numbers and websites:

Torpedos HelpMyStreet page

01636 330005

Torpedos' online portal. Please register your requests here (or phone us and leave a message).

Government Coronavirus Page

Up to date advice from the government website

NHS 111

Tel: 111

Possible coronavirus symptoms? Use the NHS 111 to check and get advice on what to do


NHS guide to conditions, symptoms and treatments, including what to do and when to get help.


Tel: 116 123 (freephone) Email: Open 24 hours a day, every day of the year

Free confidential listening service providing emotional support for anyone in crisis. You could also call them to talk through your worries about someone if you don’t know what to do.

Nottinghamshire Mental Health Helpline

Tel: 0808 193 6779

The Nottinghamshire Mental Health Helpline offers access to support for people who need emotional support or information about their mental health.


Infoline: 0300 123 3393 Email: Text: 86463 Open 9am to 6pm, Monday to Friday (except for bank holidays)

Provides an information and signposting service, including to local support groups

Every Mind Matters

Practical advice to get a healthier mind and get more out of life – from how to deal with stress and anxiety, to boosting mood or sleeping better. It will help you spot the signs of common mental health conditions, get personalised practical self-care tips and information on further support

The Silver Line

Tel: 0800 4 70 80 90 (freephone) Open 24 hours a day, every day of the year

Free confidential helpline providing information, friendship and advice to older people


Tel: 0800 1111 (freephone) Open daily, 9am – midnight

Free, private and confidential service where children under 19 can talk about any issue they’re going through; big or small. Trained counsellors.

National Domestic Abuse Helpline

Tel: 0808 2000 247 (freephone) Open 24 hours a day, every day of the year

Confidential and non-judgmental support, and information on rights and options.

Nottinghamshire County Council and Nottinghamshire Coronavirus Support Hub

0300 500 8080

Sign post service designed to offer advice and support to communities over the coming weeks and is a lifeline for vulnerable people, families and residents who can’t leave their homes or who are self-isolating at home Aimed at those most vulnerable / in shielding / already in receipt of Social Care services Also the contact point for advice on: · Care needs assessment · Carers assessment

Newark & Sherwood District Council and HART – Humanitarian Assistance Response Team

01636 650000

Prime focus are those who have been told to self-isolate (shielding), as well as older people and those with income challenges Also the contact point for advice on: · Housing/tenancy problems · Food bank/emergency food parcels · Local council services

Citizens Advice Sherwood & Newark

0344 411 1444 10am – 4pm; Mon-Fri Help to Claim Universal Credit advice call – 0800 144 8444

Provides free, confidential and impartial advice on big issues affecting people's lives. Including: money, benefit, housing or employment problems.

Southwell Live at Home

01636 816 565

Service currently restricted to Check in and chat phone call service – but is now available for both members and non-members over 60 – referral required through Team Leaders

Newark Food Bank

07307 695310

Access is through voucher system – contact HART team for referral

Newark & Sherwood Dementia Information Service

01636 679539

Helps people with Dementia or undiagnosed memory problems, their families and carers access the information that they need, when they need it. Provides a one to one signposting, information and advice service on voluntary, community and statutory services.

TuVida (East Midlands) - formerly Nottinghamshire Carers Hub

Tel: 0115 962 8920

Provides timely, personalised information and support to make caring for a loved one easier. Can advise on benefits and arrange carers assessments.

Nottinghamshire Healthcare NHS Foundation Trust (mental health and learning disabilities NHS provider)

Tel: 0808 196 3779

You can call for mental health help and advice anytime of the day or night and we can arrange for you to speak with a mental health professional. We can also advise you about other services, which can help you. The helpline is operated by local health workers. Don't worry, they will help you get the right support.

Sherwood Forest Hospitals NHS Foundation Trust: King’s Mill Hospital 01623 622515 Newark Hospital 01636 681681

01623 676069 Monday - Friday 8am – 6pm Sat & Sun 8am - 3pm

Allows family members to get updates on their loved ones who are in hospital, as long as they are their next of kin. Families can send photos, pictures and videos to, to keep their loved one smiling throughout their stay in A&E open 24/7 at King’s Mill Urgent Care Centre at Newark Hospital is currently closed between 10pm & 9am

Nottingham University Hospitals NHS Foundation Trust: Queen’s Medical Centre 0115 924 9924 Nottingham City Hospital 0115 969 1169 PALS service: 0800 183 0204

Allows family members to send messages a loved one in hospital which will be delivered to them on the ward. A&E open 24/7 at QMC

Nottingham Urgent Treatment Centre London Road Nottingham NG2 4LA

Tel: 0115 883 8500 Open 7am - 9pm, 365 days a year No appointment needed

Walk-in service, telephone for directions or current waiting times Provides access to assessment and treatment if you need help with a health problem that is urgent, but not life-threatening

Home Start UK

Lots of useful links to services in our area and nationally

Shops Open and Delivering

Southwell Town Council list of shops and food outlets currently open or providing contactless deliveries or collections

Southwell Wellbeing Centre

01636 921462

Claire and the therapists at Southwell Wellbeing Centre would like to help wherever possible. They are offering a FREE messenger/email service for any questions that anyone may have about their anxieties, coping strategies or concerns.

This is a totally FREE and CONFIDENTIAL service that will run throughout this COVID-19 crisis, all you have to do is email them at or message them through messenger.

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